Product Warranty

Product Warranty

General Conditions of Warranty:
OONA KIDS SRL, as the seller, guarantees the quality of the purchased products. The commercial warranty period for clothing products is 30 days from the purchase date. Under normal usage conditions, these products are guaranteed against any manufacturing defects for a period equal to the average usage duration of 30 days from the purchase date.

This commercial warranty certificate is issued in accordance with the provisions of Law no. 449/2003 on the sale of goods and associated guarantees, republished and amended by Government Ordinance no. 9/2016, and Government Ordinance no. 21/1992 on consumer protection, republished and amended.

The consumer rights provided by law (including the legal conformity warranty under art. 2(e¹), together with art. 16 and 16² of Law no. 449/2003) are not affected by the commercial warranty. Consumers are hereby directly informed that the average usage duration of the product is 30 days from purchase. Therefore, the legal conformity warranty is limited to this period in accordance with art. 16² of Law no. 449/2003.

For corporate buyers, only the 30-day commercial warranty applies.

To benefit from the commercial or legal warranty, strict compliance with the usage instructions below is required. Note that, over time and with wear, all products will show signs of use, which are not considered defects covered by warranty.

To validate the warranty, the following must be provided:

• the purchase receipt or invoice;

• all original product accessories.

Failure to provide these may lead to a refusal to grant the warranty until the necessary documents are presented.

Unjustified warranty claims may incur fees for return shipping and inspection costs. Products claimed to have hidden defects will be subject to expert evaluation. The warranty is valid only within Romania. The warranty period is extended by the time elapsed from the complaint date to the resolution date, including expert review time. A new warranty certificate will be issued if the product is replaced.

How the Warranty Is Applied:

If a defect occurs during the warranty period, please contact us at 074836950 or by email at contact@oonakids.ro.

Warranty resolution will be provided within 15 calendar days of notification by:

• repairing the product;

• replacing it, if repair is not possible;

• refunding the product value, if neither is possible.

As per Law no. 449/2003, at purchase the seller must explain product usage and maintenance. Any lack of conformity must be reported within the warranty period to be valid.

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Warranty Is Not Applicable In The Following Cases:

• Normal moral or physical wear;

• Wear of rubber/elastic components and mechanical damage to snaps, buttons, zippers;

• Fading due to environmental exposure (sunlight, heat, humidity, rain, snow);

• Damage from extraordinary events (accidents, fire, earthquake, flood, etc.);

• Damage during transport, handling, improper storage (excessive humidity/heat, pet damage, pests);

• Inappropriate use or mechanical shocks (rubbing, tearing, snagging, etc.);

• Unauthorized modifications or dyeing;

• Improper maintenance (inappropriate cleaning methods/products);

• Size or width incompatibility (can be addressed via product exchange under return policy).

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Care and Use Instructions for Clothing Items:

Follow the care label inside the product. Use only detergents compliant with EU safety standards. Do not use industrial cleaners, bleach, or harsh chemicals. Avoid washing above recommended temperatures. Do not dry with direct heat (radiators, stoves). Always air dry at room temperature. Use a tumble dryer only if allowed on the care label.

Keep away from abrasive surfaces, scratching, burns, punctures, or animal/insect damage. Do not use sprays, acetone, acids, oils, benzene, insecticides near the product. Store in dry places away from heat and direct sunlight.

Important: Fastenings should be opened when dressing/undressing to avoid damage.

CARE AND MAINTENANCE PICTOGRAMS FOR CLOTHING AND ACCESSORIES

Symbols for textile care:
Normal wash cycle. The number inside the tub symbol indicates the maximum wash temperature in ºC (degrees Celsius).

		For white textiles made of cotton or linen, dyed or printed, that can be boiled.
		For colored textiles made of cotton, modal, polyester, and fiber blends.
		For dark-colored textiles made of cotton, polyester, fiber blends, etc.

Gentle wash cycle. The number inside indicates the maximum washing temperature in °C (degrees Celsius). Reduced mechanical stress during washing – delicate laundry program.

		The drum should be filled to 2/3 capacity; spinning should be avoided or kept very short to minimize creasing.
		For fine lingerie made of modal, viscose, or synthetic fibers, avoid spinning or use very short spin cycles to reduce creasing.

Very gentle wash cycle. The number inside indicates the maximum washing temperature in ºC (degrees Celsius). Very minimal agitation of the items during washing. Hand wash program.

The drum should be filled to 1/3 of its capacity. Spinning should be avoided or used only in very short intervals to reduce creasing. For wool garments that are machine washable, very gentle mechanical action is required.

Additional Care Symbols

	Hand wash at a maximum of 40°C.	Do not rub or wring the garments. Rinse thoroughly and remove water by pressing gently. Reshape while damp. Colored items should be washed quickly and not soaked for long.
	Do not wash!	Items sensitive to any wet treatment or that cannot be washed in a regular washing machine due to their size.
	Tumble drying possible. Low temperature. Maximum exhaust temperature: 60 °C.	Tumble drying should be done at low temperature and for a short duration.
	Tumble drying possible. Normal temperature. Maximum exhaust temperature: 80 °C.	Tumble drying is possible at a normal load.
	Do not tumble dry.	Not suitable for tumble drying.
	Bleaching allowed with any type of bleaching agent.	-
	Bleaching allowed with oxygen-based / non-chlorine bleach.	Bleaching is allowed with the oxygen found in universal detergents, but not with chlorine bleach.
	Bleaching is not allowed.	Use only detergents that do not contain bleaching agents.
	Natural drying process. The diagonal line indicates that the product should be dried in the shade.	Line drying or hang to dry.
	Natural drying process. The diagonal line indicates that the product should be dried in the shade.	Line drying without prior wringing (while soaked with water).
	Natural drying process. The diagonal line indicates that the item should be dried in the shade.	Flat drying of the item.
	Natural drying process. The diagonal line indicates that the item should be dried in the shade.	Flat drying of the item without prior wringing (wet and soaked).
	Iron at a maximum temperature of 200 ºC, with or without steam.	Set the iron to the “cotton/linen” position. If needed, the item can be dampened. Shiny or pressure-sensitive garments should be ironed either with a pressing cloth or inside out. A steam iron may be used.
	Iron at a maximum temperature of 150 ºC, with or without steam.	Set the iron to the "wool/silk/polyester/viscose" setting. Iron under a moderately damp cloth. A steam iron may be used, but avoid excessive pressure.
	Iron at a maximum temperature of 110 ºC. Steam ironing may cause irreversible damage.	Set the iron to position 1. Iron without steam, avoiding prolonged contact between the iron and the fabric. Irreversible damage may occur during ironing.
	Do not iron!	Irreversible damage may occur during ironing.

 

	Professional dry cleaning. The letter inside the circle indicates the solvent that can be used for cleaning. The line beneath the circle indicates certain restrictions during cleaning: mechanical action, moisture, and drying temperatures.	Professional dry cleaning in tetrachloroethylene and the solvents listed for the “F” symbol. Normal / mild process.
	Professional dry cleaning. The letter inside the circle indicates the solvent that can be used. The line beneath the circle signifies certain restrictions during cleaning: mechanical action, moisture, and drying temperature.	Dry cleaning in hydrocarbons. Normal / mild process.
	Dry cleaning is not permitted.	-

 

Please check the care label inside your product to identify the specific maintenance/cleaning instructions for each item.

The warranty becomes void, and our company cannot be held liable for any defects that may occur due to cleaning/washing processes carried out without following the instructions indicated on the care label and in this warranty certificate, storage in humid conditions, damage, or discoloration resulting from exposure to sunlight or other strong heat sources, repairs or alterations made by unauthorized persons, or improper use of the product for purposes other than those it was designed for.

The name, model, product code, purchase date, and price listed on the invoice received via email after order delivery, together with the return of the defective product, are essential elements our company requires in order to resolve any subsequent complaints.

The warranty is provided after verification of the defect. To do so, the claimed product must be received at our company’s headquarters within the warranty period and accompanied by all accessories it was delivered with. If the claimed product consists of multiple parts, all components must be sent to our company’s address.