Privacy Policy

Your privacy matters to us.

The confidentiality of your personal data is one of the main concerns of OONA KIDS SRL, headquartered in Bucharest, Blvd. Primaverii 16 C, in its capacity as data controller.
This document aims to inform you about the processing of your personal data in the context of using the website www.oonakids.ro, hereinafter referred to as “the website.”

Contents
1. Categories of processed personal data
2. Purposes and legal grounds for processing
3. Data retention duration
4. Disclosure of personal data
5. Transfer of personal data
6. Your rights
7. Children's privacy
8. Changes to the privacy policy

1. Categories of Personal Data Processed

A. If you are a customer:
We may process your personal data, such as:

Full name
Phone number
Email address
Billing address
Delivery address
Data related to your interaction with the website (e.g., preferences, habits)
Any other data you directly provide when creating a user account, placing an order, or using the site

If you create an account using your Facebook or Google login, we may access public profile data such as your name and email address.
If you begin placing an order and an account is created using your email address but the order is not finalized, the account and data will be automatically deleted.

B. If you are a visitor:
We may process:
Data you provide directly in the contact/complaint forms
Data collected indirectly, such as: IP address, browser type, browsing time, search history, operating system, language, viewed pages, interaction with the website (scrolls, clicks), etc.

2. Purposes and Legal Grounds for Processing
A. If you are a customer:

To fulfill the contractual relationship – for processing, validating, shipping, invoicing orders, and returns
Legal basis: The contract concluded with OONA KIDS SRL

Note: Refusal to provide data may prevent contract fulfillment

To comply with legal obligations, including tax and archiving obligations

Legal basis: Legal obligations

Note: Refusal to provide data may prevent legal compliance

For marketing purposes, sending promotional emails or SMS

Legal basis: Your consent

You can unsubscribe anytime via email/SMS footer or your account section

For analytical purposes to improve the site and customer experience

Legal basis: OONA KIDS SRL’s legitimate interest

B. If you are a visitor:

Marketing communications via email/SMS
Legal basis: Your consent
You can unsubscribe at any time
To handle complaints and improve your site experience
Legal basis: OONA KIDS SRL’s legitimate interest

3. Data Retention Duration

Your data will be processed as long as necessary for the purposes described.
If you're a customer, data is kept for the duration of the contract and beyond, as required by law (e.g., financial documents are kept for 10 years).
Deleting your account will also unsubscribe you from marketing communications, but data will not be automatically deleted. If you want your data erased, you must exercise your rights as outlined in Section 6.
If you request account deletion while an order is still active, deletion will occur after the order is fulfilled.
Withdrawing your marketing consent stops future communications but does not affect data processing done before withdrawal.

4. Disclosure of Personal Data
We do not sell or rent your personal data to third parties.
We may share your data with:
Service providers (e.g., IT, courier, hosting)
Authorities, where required by law

For:

Website administration
Awarding promotions
Improving site functionality
Sending marketing communications (where permitted by law)
Fulfilling legal obligations
All third parties are contractually obliged to maintain confidentiality and use data solely for the specified purposes.

5. Transfer of Personal Data

Your data may be transferred only to EU countries.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Right to be informed
Right to access – to know what data is held and how it’s used
Right to rectification – to correct inaccurate/incomplete data
Right to erasure ("right to be forgotten"), under certain conditions
Right to restrict processing, in certain circumstances
Right to data portability
Right to object
- to data processing based on legitimate interest
- to marketing, at any time, without justification
Right not to be subject to automated decision-making
Right to file a complaint with the Data Protection Authority or courts

To exercise any of these rights or ask questions, please contact us via email at: contact@oonakids.ro

7. Children's Privacy

OONA KIDS SRL does not knowingly collect data from individuals under 18.
If such data is received by mistake, we will seek parental consent or delete the data.
If you believe we have collected such data, please contact us at: contact@oonakids.ro

8. Changes to the Privacy Policy

We may update this privacy policy at any time. In case of major changes, we will notify you by email (if possible) or display a message on the website.
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